Baud Telecom Company: Customers Survey

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Customers Survey

CUSTOMER SATISFACTION SURVEY

Dear Customer,
This survey is intended to help Baud Telecom Company serve its customers better and more effectively. It covers BTC's activities and services. Thank you for taking a couple of minutes to provide your evaluation for the following points.

How do you rate BTC's performance in each of the following aspects?

Poor >>>>>>

Excellent

Attitude

and on-time response of our sales personnel

Sales personnel's competence & their understanding of your business needs

Conformance of solution to your requirements

Completeness of proposal documentation (brochures, datasheets, specifications)

Presence and quality of our exhibitions, road shows and seminars

Quality of products

After-sale follow-up by our sales personnel

On-time completion of installation

Professionalism & technical competence of our technical teams

Adherence of our technicians to your office hours, rules & regulations

Timeliness of our technicians' response and problem solving

Attitude of our technical personnel while at your premises

Responsiveness to emergency calls

Effectiveness of our maintenance activities

Responsiveness to your complaints sent to BTC Management

Your personal data

Company name :

E-mail :

City :

Tel :

Business sector :

BTC contact person/s :

Your name :

BTC products installed :

Additional comments :

Baud Telecom Company sincerely appreciates your feddback and honest opinion which will be taken into consideration.

Amer Kabbara
General Manager